It is still not being recognized on the PS4. I have Gigabyte B450M-DS3H motherboard and it's brand new. Hi Captain_WD. They work properly with PS4 and are fully compatible, but you need to connect it to electric power socket in order to get it working. Today, we're going to fix the 3.3V pin problem that can prevent your Western Digital white label drives from working in some computers. The device manager shows it as not connected and doesn't appear in Disk Management either. I have WD Elements 1TB external drive, it has a USB 3.0 Supported cable. I am having a very large problem. ... There’s a 3tb model that was particularly designed for Xbox One in the first place, but can still work fine on PS4 though without an issue. 1. Yes I tried all the ports, I used the hard drive cable to connect my phone to the laptop and windows explorer detected my phone immediately. Not a Slim or Pro. Fix WD external hard drive not working/responding issue. 4. WD Elements Desktop External HDD. The external hard drive in question, minus the promotional Adobe add-on. I had just plugged my passport ultra into my PS4 and now that i try to plug it in to my computer (like i have several times before), the passport isn’t showing up under devices and drives. Screenshots, saved video clips, and game saves unaffected. About six months ago, I bought a WD My Passport 2TB Portable External USB 3.0 Hard Drive. Additionally, DO NOT go for a hub external hard drive as it won’t work with PS4. The power light is on, but the drive does not appear on Disk Management or when I type the drive letter at the command prompt. Whenever I plug it in my USB 2.0 port, it works fine but in USB 3.0 port, constant white led is there and doesn't blink. I then plugged the hard drive in my work laptop which I normally do to exchange work docs and same thing, my laptop couldn't detect it. It worked fine until a couple days ago, when it just suddenly stopped working, with no warning whatsoever. Network Attached Storage (NAS) is NOT compatible with PS4. The WD Element is an portable external hard drive which does not support much if anything. I bought my son a 3TB My Passport last December and it just stopped being recognized last night. 5. 3. 11/19/2018 by Frieda Vance I dropped my My Passport Ultra, and is makes a whirring sound, but does not link up with my computer. WD 10tb My Book Desktop: WDBBGB0100HBK-NESN (10tb) 10tb storage capacity is NOT supported by PS4 system. When you shuck, or remove, the internal disk from a Western Digital Easystore external drive, you'll find either a red label or a white label internal disk. When WD external hard drive, USB or other brands of storage devices are not working or not responding to any operations in your PC, don't worry. WD My Passport Wireless Pro WD 10TB Elements Desktop: WDBWLG0100HBK-NESN (10tb) 10tb storage capacity is NOT supported by PS4 system. so is it possible to recovery my files back ? Thanks for your reply. my WD is dropped and whenever i plug in it asks me to format the Drive G? I have tried to uninstall the device in the device manager then restart my computer and nothing seems to be working. Update WD external hard drive driver to make it work. You can follow below-offered methods to get problems fixed right now: Method 1. I am guessing that is because the PS4 format is not recognized by Windows 10. Console has most recent software update The console's USB ports seem fine, my USB headset and keyboard work without issue (in both ports) PS4 internal memory is fine. I hooked it up to my laptop and it showed up in Disk Management but said it needed to be initialized. No the Western Digital Element will not support the PS 4 . Standard, original PS4. To recovery my files back n't appear in Disk Management but said it needed to working.: WDBBGB0100HBK-NESN ( 10tb ) 10tb storage capacity is not supported by PS4 system laptop... 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