Network Attached Storage (NAS) is NOT compatible with PS4. WD Elements Desktop External HDD. I am having a very large problem. The console's USB ports seem fine, my USB headset and keyboard work without issue (in both ports) PS4 internal memory is fine. Screenshots, saved video clips, and game saves unaffected. I bought my son a 3TB My Passport last December and it just stopped being recognized last night. 5. I hooked it up to my laptop and it showed up in Disk Management but said it needed to be initialized. Hi Captain_WD. Additionally, DO NOT go for a hub external hard drive as it won’t work with PS4. When you shuck, or remove, the internal disk from a Western Digital Easystore external drive, you'll find either a red label or a white label internal disk. The power light is on, but the drive does not appear on Disk Management or when I type the drive letter at the command prompt. 4. Whenever I plug it in my USB 2.0 port, it works fine but in USB 3.0 port, constant white led is there and doesn't blink. my WD is dropped and whenever i plug in it asks me to format the Drive G? ... There’s a 3tb model that was particularly designed for Xbox One in the first place, but can still work fine on PS4 though without an issue. 11/19/2018 by Frieda Vance I dropped my My Passport Ultra, and is makes a whirring sound, but does not link up with my computer. WD 10TB Elements Desktop: WDBWLG0100HBK-NESN (10tb) 10tb storage capacity is NOT supported by PS4 system. I then plugged the hard drive in my work laptop which I normally do to exchange work docs and same thing, my laptop couldn't detect it. They work properly with PS4 and are fully compatible, but you need to connect it to electric power socket in order to get it working. so is it possible to recovery my files back ? It worked fine until a couple days ago, when it just suddenly stopped working, with no warning whatsoever. When WD external hard drive, USB or other brands of storage devices are not working or not responding to any operations in your PC, don't worry. Update WD external hard drive driver to make it work. WD My Passport Wireless Pro Console has most recent software update Standard, original PS4. Fix WD external hard drive not working/responding issue. It is still not being recognized on the PS4. Thanks for your reply. I am guessing that is because the PS4 format is not recognized by Windows 10. The WD Element is an portable external hard drive which does not support much if anything. I had just plugged my passport ultra into my PS4 and now that i try to plug it in to my computer (like i have several times before), the passport isn’t showing up under devices and drives. The device manager shows it as not connected and doesn't appear in Disk Management either. The external hard drive in question, minus the promotional Adobe add-on. 1. I have Gigabyte B450M-DS3H motherboard and it's brand new. 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