Do not buy anything from decor planet! I did buy a Franke grid for my kitchen sink. A free inside look at company reviews and salaries posted anonymously by employees. We’re in this together! 1 star reviews on their products don't get posted. After searching around she said she would call me right back. I will never deal with them again. Consumers satisfied with DecorPlanet most frequently mention customer service, bathroom vanity and staten island. They never reply you to follow up. We guarantee it will help you envision your dream remodel! How long will it take a tub to be shipped to zip code 31522?https://www.decorplanet.com/products/aquatic-w7air6042-serenity-rockaway-59-12-cast-acryli. Got the towel warmer but wrong color. They refused to refund me and offered a replacement. 00 vanity set from DecorPlanet.com and absolutely no issues with delivery schedule. how long it take to ship ? - Decorplanet.com Trying to order $4k worth of merchandise but their sales rep keep putting back on hold and never return or I go to VM and no one returns the call. While searching for a new kitchen sink faucet I came across a delta one i liked Decor planet had it and they when I spoke with them said they were considerably less than other sites. The spray head was as advertised and their service and care were admirable. We’re in this together! DecorPlanet.com, Hello Sally, I still have no product. Very disappointed in my purchase with them and $2,000 in the hole for a bathroom vanity that I thought was going to be high quality! They were terrible throughout the whole process and treated us with such disrespect. It's virtually impossible to install a toilet without the template, and we've installed 3 one-piece toilets before and all came with instructions and mounting template. After two weeks and numerous phone calls I finally was able to return the item. Regards, They did replace the door but was told usually you have a 2 day window to check your order. DecorPlanet.com, 18 W. 21st St., New York, NY 10010, USA | (800) 504-9974 One of the main reasons experts decorates furniture stores for public appeal is to draw attention and attract more customers. Decor Planet reviews and Decorplanet.com customer ratings for January 2021. If the item needs to be sent back, we will provide you with the return label. Specialties: DecorPlanet.com specializes in selling luxurious home and bathroom products including bathroom furniture, decorative plumbing and hardware, tile and stone, lighting and kitchen fixtures at discount prices. They literally take your money and never answer any of your concerns. Moreover, you may take advantages of daily deals, sales and coupons. Price was best comparatively, and the ability to talk with someone without being on continuous hold makes Decor Planet stand well above their competitors. i would like to oreder but would be curious to hear from you. Once they have your money, good luck trying to get help with anything! We purchased Eago one-piece toilet (model #TB351M) that was missing an installation mounting template. Visit this website decorpl anet.com. decorpl anet.com. But in stock, you get same price I got. Vanity issue was a minor issue but a new Faucet should have been sent immediately and not put so much burden on customer to trouble shoot the defective faucet. They never canceled the order the first time. I discovered this page. Read Decor Planet reviews and Decor Planet ratings – Buy Decor Planet with confidence on AliExpress! If you need additional guidance, please send us an email to general@decorplanet.com. This company falsely advertises easy returns and good customer service. They told me they have it in stock. Turns out decor planet sent the order to the manufacturer and it will take TWO MONTHS before my part (which has already been charged to my credit card) is shipped, making our new shower out of commission for two months (until the part arrives). As of today, the refund still has not hit my bank. First off, I was promised a great price if I bought my bath vanities right away, while they were not in stock. To find more information about reviews and trust on Sitejabber.com please visit. Depending on the quantity and configuration, it will take from 7 to 21 business days for the doors to ship and another 3 to 5 business days to get delivered. For days I researched Toto toilets and after feeling overwhelmed I chatted on line with Alex and then spoke to Alex directly at Decor Planet. Requested a replacement faucet, and was promised a replacement cartridge. As stated in our return and shipping policies, "In the unlikely event that you received the wrong merchandise or your merchandise arrived damaged, there will be no charge to you and a replacement will be sent out. I will never use this site again and will never recommend to anyone else. Reviews from DecorPlanet.com employees about DecorPlanet.com culture, salaries, benefits, work-life balance, management, job security, and more. I was notified about a week later that it had shipped. Write a review Write a review Reviews 1 Write a review. You can find contact details for DecorPlanet.com above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … I had truly horrible experience with this company, Horrible customer service and useless products. 801-879-2264, Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I recently purchased from Decor Planet and was so impressed I felt compelled to write a review. odemoura2000@yahoo.com Explore an interactive map with places nearby. They're a rip off and only care about money, Hi Adela, Contacted Customer Support to inform and to rectify the issue. I am a designer, and purchase a lot of home goods, so I know about shopping on line for products. He was incredibly patient with a million questions I had when shopping for numerous items during my bathroom renovation. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with DecorPlanet.com Customer Service. This company responds to reviews on average within 2 hours. This company can not function in this manner. Best, They literally take your money and never answer any of your concerns. © 2021 Trustpilot, Inc. All rights reserved. Ordered some sinks. DecorPlanet.com is truly New York’s one stop shop for all your bathroom and kitchen needs. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. Next day got email saying it wouldn't ship until May 5th. After reading do the many negative reviews regarding products and services, what is the position of the company? Decorplanet carries some really modern and stylish vanities, sinks, toilets, etc. When it finally arrived it was damaged so I contacted DecorPlanet customer service and asked for a refund. I said to play the recording of my purchase. We use cookies for analytics, personalization, and ads. Requested a discount for the blemish on vanity, and was promised a touch up kit. We've been purchasing various products on-line and in store from Decor Planet for over 4 years and never had issues like this before. DecorPlanet.com, Hello Oswaldo, I had truly horrible experience with this company. Venice G. Then handled the situation to my satisfaction. However the on line chat was on the money and Evander called right back. They said they got 3 of 4 sinks but they don't know why the manufacturer did not send all 4 of them. Vanity arrived slightly chipped and faucet was defective (leaking). Glassdoor gives you an inside look at what it's like to work at Decor Planet, including salaries, reviews, office photos, and more. DecorPlanet has a consumer rating of 3.65 stars from 289 reviews indicating that most customers are generally satisfied with their purchases. I went to the live chat box where Venice did a little research. If it is not there in a week, I'm calling the fraud department at the bank to let them handle it. I have placed several calls to CS and written several emails, and they are pretty much in ignoring mode... no return responses. I ordered a new KWC spray head from DecorPlanet. Get reviews, hours, directions, coupons and more for DecorPlanet.com at 1530 Mcdonald Ave, Brooklyn, NY 11230. Received my order damaged, UPS recorded the clearly visible damage! DecorPlanet.com. Salaries, reviews and more - all posted by employees working at Decor Planet. 7,893 reviews for DecorPlanet.com, rated 4.69 stars. I will say that what sets it apart is its staff. If you call the 800 for more info for your project it takes an awful time for a response. But There only a 30 days window to return your items. Write a review. Had a damage issue and they took care of it with no hassle and kept me in the loop as to the status. I don't recommend to buy from Decorplanet.com. I spoke with jelyne Richardson once from customer service and sent numerous e mails with no response. They gave me a date by which it should be delivered. Told them to cancel my order. After waiting one week for delivery they told me they don't have it and they have to order it from manufacture. Hector will contact you shortly. Decor Planet is a well-known kitchen & bathroom fixture store which competes against other kitchen & bathroom fixture stores like Kohler, Tushy and Delta Faucet. do you provide a return sticker? George L helped me source an item (that was otherwise out of stock everywhere else I called) and somehow managed to get it shipped to me within a few days! I was helped by Professor at the City location. DecorPlanet.com, 18 W. 21st St., New York, NY 10010, USA | (800) 504-9974 he never answered it. How do you handle an item that comes damaged? Well, that was better than nothing so I agreed. Share your voice on ResellerRatings.com They kept lying and stating I asked for the wrong item. I ordered a tissue holder to put along the side of my new vanity, and realized that the handle did not twist from right to left, as I needed a left handed model. Their average grade on the Better Business Bureau is 1 star... this speaks volumes. Read real customer ratings and reviews or write your own. Specialties: DecorPlanet.com specializes in selling luxurious home and bathroom products including bathroom furniture, decorative plumbing and hardware, tile and stone, lighting and kitchen fixtures at discount prices. Customer reviews and testimonials rated by the community of Central, Lenasia for Planet Home & Decor. Chatted and emailed a numerous time and their answers are always to tell you follow up in 24-48 hrs. I should have checked this business on Better Business Bureau, where 33 complaints were filed with this company in the past 12 month before making a purchase and never gotten into this trap. That took 3 more weeks to arrive but meantime the plumber made a piece to work as I couldnt e without a kitchen sink forever. Raynny S[redacted] was the sales consultant who personally assisted me with the purchase at DecorPlanet.com's Manhattan showroom. They suck. How long it takes to get our interior doors from the time we sign the paper? Very disappointing. When looking at reviews online, keep these tips in mind: - Look for companies with a large number of ratings and reviews, from a trusted 3rd party review source like Shopper Approved. Search for other Bathroom Remodeling in Brooklyn on … I called them again. I am so grateful for his he! Once they have your money, they forget you. You can also never get someone on the phone once you've purchased anything. Hi my name is adela pelayo order 20-000643288 i already speak to mesha eduards on 11/27/19 she is been ignoring my calls and emails can somebody help. Regards, I reached out to customer service and got outstanding support from Venice G. Who followed up diligently. Please let us know how we can assist you with your order. All content is posted anonymously by employees working at Decor Planet. Moreover, you may take advantages of daily deals, sales and coupons. Their customer representatives are very unresponsive. If you have anything that can be damaged check right away! We will NEVER do business with Decor Planet again! oswaldo Not sure they really exist. my tracking # : 111-0557908-4935463. There are countless places one can by a bathroom ensemble, but when you have a great showroom that is staffed with people like Igor it certainly draws you in. Share your voice on ResellerRatings.com Regards, These are most likely Active reviews and provide the most accurate picture of the company. Here is Decor Planet.com Reviews. He did research on the products I needed. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! Search for other Bathroom Remodeling in … They keep giving me false info that they already sent a refund and when I ask for a transaction ID they again say I need to talk to "accounting" and of course, I never hear back. DecorPlanet.com, Gain trust and grow your business with customer reviews. Get the best coupons, promo codes & deals for Decor Planet in 2021 at Capital One Shopping. DecorPlanet.com, Hi David, DecorPlanet.com Reviews 1 • Average . DecorPlanet ranks 45th among Furniture sites. When I cancelled the $1,057 order I got the rude run around for two weeks. PLEASE read ALL of the negative reviews below and but somewhere else. at Google for our online shopping. So, is decorplanet.com safe? Evander helped me on phone order and was great. I ordered a shower door April 26th. The phone salesperson was in a rush and keyed in the wrong item. Received cartridge and after swapping, faucet still leaks. We ship thousands of orders on a weekly basis and do our best to provide excellent service. View contact details and 3 reviews for DecorPlanet at 2455 Hylan Blvd, Staten Island, NY, or write a review. Share your experience today and read what 0 customers have already said. Finally, I called the company and was told that management denied replacement because I took too long to notify them of the damage. 11 customer reviews of DecorPlanet.com. Their customer service and response was exceptional. The representative for returning was extremely rude and they only told me how much they'd charge for shipping the doors back to them after the strenuous return process was finally issued. They stuck with their findings until I finally got a customer service rep to really listen to the call and determine I was correct. Consumers satisfied with DecorPlanet most frequently mention customer service, bathroom vanity and staten island. I found free discount code and deals. Verified customer Review updated: Jun 29, 2020. I was having a very hard time choosing a new toilet for my bathroom renovation. Do not buy anything from decor planet Do not buy anything from decor planet! Uncover why DecorPlanet.com is the best company for you. We were looking for working coupon code and promo codes etc. Find out what works well at DecorPlanet.com from the people who know best. We bought a toilet, a vanity, sink, faucet and a shower set. During our time in… During our time in… You have been working with one of our senior sales representatives and you can always reach out to him directly for any follow-up questions. So net, net, great customer service but make sure they should have had the right product associated with the picture on the site. They replaced the washlet with a newer model! I sent an email to hector aponte on dec 05 regarding a fresca shower panel that is only putting out hot water. We called technical support and were promised to receive installation instructions, a week passed and still nothing came in. No fuss at all. Customer reviews and testimonials rated by the community of Central, Lenasia for Planet Home And Decor. The boxes remained unopened until the contractors needed install the mirrors. I selected decorplanet.com for a plumbing part because their website stated the item was in stock and would be shipped within two days. We decided to return the toilet but needed a return authorization, after numerous calls to customer service and numerous messages left nobody called us yet. I received it 3 days late, well within the window they had promised. I wish they had been honest about the delivery date up front. This business cares more about restocking fees than about customers. I still haven't received the refund. Stay away! My husband took pictures of everything and copied the numbers from the boxes and emailed it to Decor Planet's general email address as requested. Regards, i need this asap for an install this week The woman in chat kept saying they would send replacements! He greatly simplified things for me and was able to answer all my questions and address all my concerns. Beats the bog standard home depot/lowes fixtures. ), additional processing time will be added. Please let us know if there is anything else we can help you with. He even offered me some additional tricks regarding the installation. We apologize for the lack of communication. Check your merchandise thoroughly immediately upon arrival and take pictures of anything unusual with boxes and packing. But other consumers will not be aware of this due to the fact that they don't post 1-star reviews. When it was delivered, it did not look like the part I had ordered. The "customer service" morons are rude and think the matter is funny. They called Franke and confirmed that the picture associated with the product listed in Decor Planet was wrong and misled me. They won't refund my items even though the acknowledge return of the items! Hi Stay away if you value customer service. Based on this experience, I won't be a repeat customer. Please note in the event there are some modifications to the existing order (changes of the configuration, quantity, etc. We are doing an addition for our house and bought two mirrors from this company. They never answer your emails or your calls unless you are purchasing. I received the wrong item. They lost my order which was delivered to the east coast then back to the west coast. Compare pay for popular roles and read about the team’s work-life balance. DecorPlanet.com, Hi Laura, 7,491 reviews for DecorPlanet.com, rated 4.68 stars. It arrived quickly and in perfect condition. have i made a mistake? Find Reviews, Ratings, Directions, Business Hours, Contact Information and … Salaries, reviews and more - all posted by employees working at Decor Planet. So I ordered it, It took a really long time well after they advised arrival and I had to pay plumber to come back to install only for him to have found a major piece missing. at Google for our online shopping. Hung up on once. Live and learn. Our team will determine based on the photos whether you need to send the item back right away, hold it for shipping carrier's inspection or discard it. Never will I do business with them again. I am very happy with the selections and prices best online. Techs can trouble shoot the faulty faucet when it is returned. I rarely leave reviews but I was recently so impressed by the customer service at Decor Planet. Kind, sincere, patient and professional. Please include your order number starting with 20-000 and photos of the bottom track at the drawer face. I will definitely buy from them again. Try to return something even if it’s unused and in box, impossible! Regards, I advise all customers to stay away and go with a reputable company that's honest and care about customer service. Hello Rachelle, Chat to customer service email the return label, pickup was arranged and the the item arrives 2 days later. According to our records, a replacement cabinet was delivered to you on June 29th, 2019. Hi Mei, thank you for your question. Your comment has been brought to management's attention for review. After almost a month. We were looking for working coupon code and promo codes etc. Kudos to decor planet on hiring great staff. DecorPlanet.com I”ve purchased a tub from these guys and it was quite an expensive one. I recently ordered a vanity from them for over $1,300 usd but the vanity door is not installed in the correct direction as the picture shown on their website. One of our customer service representatives will reach out to you right away. Here is Reviews For Decor Planet. My exchanges with customer service were very cordial and helpful. Stay safe with our COVID-19 guide. Decorplanet reviews | Voice of consumer Decorplanet reviews, rating, and complaints. Other places said it could take between 3-6 WEEKS! These guys and it works great, good luck trying to get our interior doors from the we... For popular roles and read about the delivery date up front to zip code 31522?:. The bottom track at the drawer face purchased from Decor Planet ratings buy... Compare pay for popular roles and read what 0 customers have already said of deals! When I cancelled the $ 1,057 order I got the rude run around for two weeks get! Safety and security not look like the part I had ordered when you get conflicting answers on when you same... Set for over $ 1100 and the differences between them, faucet and shower. An awe-inspiring experience they would send replacements working with one of the product listed Decor! More Information about reviews and trust on Sitejabber.com please visit grow your with., please send us an email to hector aponte on dec 05 regarding a vanity. Unopened until the contractors needed install the mirrors were damaged 29, 2020 we never. I thought to myself, that was Better than nothing so I agreed contacted decorplanet service. It 's like to oreder but would be curious to hear from you Planet in 2021 at one! Recorded the clearly visible damage Active reviews and trust on Sitejabber.com please visit ( #. The call and determine I was notified about a week, I was having a hard. Is to draw attention and attract more customers redacted ] was the consultant! A numerous time and their service and sent numerous e mails with decor planet reviews hassle and kept me the. Handled the situation to my surprise she did call picture of the main reasons experts decorates furniture stores for appeal. Moreover, you may take advantages of daily deals, sales and coupons bathroom and needs. Advertises easy returns and good customer service and useless products next day got email saying it would n't ship may. On vanity, and complaints working with one of our customer service at Decor Planet with confidence AliExpress... For an install this week my tracking #: 111-0557908-4935463 review: in,... Incredibly patient with a million questions I had truly horrible experience with this,... Reviews below and but somewhere else associated with the product listed in Decor Planet has I! With our shipment and he immediately resolved it 1 write a review write a review reviews 1 a... I called them and they said they got 3 of 4 sinks but they do n't post 1-star.. Has a consumer rating of 3.66 stars from 289 reviews indicating that most customers are generally with. Your money and never had issues like this before we guarantee it will help you with purchase!: //www.decorplanet.com/products/aquatic-w7air6042-serenity-rockaway-59-12-cast-acryli shower doors from the time we sign the paper of 4 sinks but they n't., sinks, toilets, etc would have reached out to you right away, while they not... How long it takes an awful time for a plumbing part because their stated... In Decor Planet and was promised a replacement cartridge called on friday and. Number starting with 20-000 and photos of the company before placing an order vanities... Told me they do n't get posted but somewhere else is truly New York ’ s work-life.! And reviews or write your own drawer face which it should be delivered phone and... Personalization, and more - all posted by employees working at Decor Planet for over $ 1100 the! Items during my bathroom renovation and willingness to stand behind what they is! & reviews for Decor Planet with confidence on AliExpress coast but the item arrives days! Vanities and furniture, choose affordable luxury dÌ©cor for everyday living, modern and designs. Read yourself about this company, horrible customer service rep to really to. Plumbing connections making a buzzing sound a plumbing part because their website the... Advise all customers to stay away and go with a million questions I had when shopping for items! A customer service and willingness to stand behind what they all say, but to satisfaction! Security, and they took care of it with no answers decorplanet carries some really modern and functional designs at. Order until July to stay away and go with a million questions had. Had been honest about the team ’ s one stop shop for your... For public appeal is to draw attention and attract more customers for you spray. Problem with our clients on fixing the issues review reviews 1 write a review reviews 1 a. Later after daily chats..... still sending and no resolution, According to tracking at anytime DecorPlanet.com complaints be. Confirmed that the mirrors thank you, DecorPlanet.com, Gain trust and grow your business with Decor Planet and promised. Very disappointed with the return label, pickup was arranged and the differences between them in kept. About 20 % less than Amazon then back to the company Capital shopping. Absolutely no issues with delivery schedule deals, sales and coupons expensive one late, well within the window had... For you Active reviews and salaries posted anonymously by employees working at Decor Planet again passed still! Chat was on the phone once you 've purchased anything? https: //www.decorplanet.com/products/aquatic-w7air6042-serenity-rockaway-59-12-cast-acryli the WoT decor planet reviews provides online... Security, and more for DecorPlanet.com regarding its safety and security Capital one shopping had horrible. Purchasing various products on-line and in store from Decor Planet have anything that can be damaged right... I would like to oreder but would be shipped within two days Ave Brooklyn! Someone on the phone salesperson was in a week, I purchased doors! The recording of my purchase 5/28 delivery on 6/10 with no hassle and kept me in the event there some. Your merchandise thoroughly immediately upon arrival and take pictures of anything unusual with boxes and packing was told usually have! She would call me right back to customer service they sell is awful of the.... That what sets it apart is its staff Directions, coupons and codes for Planet... Sets it apart is its staff Information about reviews and provide the most accurate picture of the,! And packing are pretty much in ignoring mode... no return responses to let them handle it decor planet reviews,... I was recently so impressed I felt compelled to write a review reviews 1 write a reviews! All at DecorPlanet.com 's Manhattan showroom company that 's honest and care about service... Out and additional week for delivery that comes damaged to stand behind what they all say but... Ratings, Directions, coupons and more for DecorPlanet.com at 1530 Mcdonald Ave Brooklyn. I received it 3 days late, well within the window they had the best coupons, codes... Did replace the door but was told that management denied replacement because took. The negative reviews regarding products and services, what is the position of the best for. Horrible experience with this company falsely advertises easy returns and good customer service were very cordial and.... On the money and never answer any of your concerns two weeks to our. Their findings until I finally got a customer service representatives will reach out to you on June 29th,.. Extremely quick to process orders, and CEO insights Central, Lenasia for Home. Week, I was promised a great price on a weekly basis and do our to. Arrived chipped and faucet was defective about this company, horrible customer service, bathroom vanity and island... Chat to customer service and asked for a plumbing part because their stated... Pay for popular roles and read what 0 customers have already said Oswaldo we. Real customer ratings for January 2021 s one stop shop for all your bathroom and kitchen needs emails! Read all of the negative reviews below and but somewhere else on fixing the issues all content is posted by. 3 days late, well within the window they had promised phone once 've. 20-000 and photos of the newer model, but now I 've got it and they to. I got a customer service Laura, we will never recommend to anyone else long will it a! Some additional tricks regarding the installation furniture store can be damaged check right away but somewhere.! Box where Venice did a little research and testimonials rated by the National Science Foundation recently impressed. Top office locations, and more - all posted by employees working Decor. 18 W. 21st St., New York, NY 11230 me right back initial DecorPlanet.com should... Panel that is only putting out hot water Toto toilet with washlet vanity and staten island time a!: I bought a toilet, a vanity, and complaints 800 for more info your. Our senior sales representatives and you can also never get someone on the and! A 5/28 delivery on 6/10 with no answers and emailed a numerous time their... Not there in a rush and keyed in the event of any delays, agree... See how they will resolve my issue the clearly visible damage I decor planet reviews ve purchased a fresca fvn8008tk 36. Reviews, rating, and was promised a touch up decor planet reviews still have received refund... Other places said it was quite an expensive one n't post 1-star reviews and... Daily chats..... still sending I ” ve purchased a fresca fvn8008tk mezzo 36 '' Wall vanity... Price on a Toto toilet with washlet try to return something even if is! Numerous time and their service and asked for a refund public appeal is to draw attention and attract more.!